Frequently Asked Questions

If you cannot find an answer to your question below, please contact us

Removing The Need to Link to Us on Free Packs

If you donate 10 $/£/€ and we will waive the requirement for you to link to us as a token of our appreciation. Please note that the rest of the licence still holds.

Why does the Country Code CSV File Only Contain a Few Countries?

Our free packs only contain the extra countries and organisations we have added in addition to the ISO standard for your information. A full list of countries can be found here. Of course our paid packs contain the full listing

Where Are The American States in Your Free Packs

Unfortunately we do not include American State flags in our free packs and do not have plans to add them. Consider buying an icon pack if you need the American State Flags.

How Will I Get My Order?

If its your first order with us, after placing an order we will send through a verification link to the email address you use for PayPal. Simply click this link and fill in the password you want to use. You can then log into your account to view your order and get the download link. If you have previously ordered, just login with the same details as before. Orders are saved here for future access, however we would advise you download and keep your own copy.

How Long Does It Take To Get My Order?

If paying via an instant method in PayPal (ie not an eCheque) we will typically process your order and let you download within minutes. We'll send through your account details to access your order as soon as PayPal confirms your order and let you download as soon as your payment is completed. This is automatic and will happen 24/7.

What Payment Options Do You Accept?

We use PayPal to process any orders - they accept most Credit and Debit cards, along with bank transfers. PayPal allows you to pay from where ever in the world and will convert most currencies for you so you avoid any credit/debit card cross border surcharges. You don't even need to sign up if using a credit or debit card. PayPal offers you better security and we never see your payment information.

Can I Pay In A Currency That's Not £GBP?

PayPal will convert your local currency to £GBP at a reasonable exchange rate without cross border conversion fees and surcharges. However charging in other currencies directly such as $USD and € is something we're looking into and will be introducing soon.

Why Do I Have to Activate My Product?

We ask you to activate your product to confirm that you have received all the order details and are able to access your product. Activation is like removing the shrink wrap of our product, once you have activated the product, we consider it opened. Activation is really simple - just 2 mouse clicks from your account page with no other information required.

What Are My Refund Options?

We offer a 28 day refund policy without quibble, providing you have not activated your product. To get a refund, please contact us with the order information that you want refunded

What Licence Terms Do You Offer?

We offer a royalty free licence as standard for all our packs, with the exception of any free packs which are linkware. We may provide a custom licence on request if the following does not meet your needs.

Linkware Licence

  1. You must provide credit to blackaqua on the home page of any website using the icons in the form of a link to http://blackaqua.com. In the case of other electronic uses such as a program, credit may be in an about page. In the case of printed material, credit must be included (contact us for high DPI images suitable for printing). Icons may be used for commercial purposes providing you meet the terms of this licence, but a royalty free licence would present a more professional image. All or any icons used should be incorporated into a design in such a manner to make it clear that the image is not intended to be separately downloaded, copied, or distributed.
     
    The above is subject to the following restrictions. Without limitation, icons may not be used:
    • As a trademark or service mark
    • For any pornographic, unlawful purpose or use
    • Used in retail products, for example website themes and templates, icon packs
  2. You may not sell, rent, loan, give, sublicense, or otherwise transfer to anyone the icon, or the right to use an icon, and nothing you produce shall grant or purport to grant to any third party a right to use or duplicate an icon. If you want to share the icons, give them a link to the download page!
  3. Modification of icons (other than scaling and file format changes) is not permitted without written permission. however the CSV country code file may be modified to suit the use of your program when used in conjunction with the icons
  4. You shall indemnify and defend the >author against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses, arising out of or related to (i) a breach of this Agreement, (ii) the use or modification of any Image or combination of any Image with any other material, (iii) your failure to abide by any restriction regarding the use of an icon, or (iv) any claim by a third party related to the use of an icon, alone or in combination with any other material.
  5. blackaqua warrants ownership of the copyright for the icons
  6. This Agreement shall be governed by the laws of the United Kingdom

Royalty Free License

  1. Upon your payment of the purchase price for the icons you are granted a non-exclusive, non-transferable right to use and reproduce the icons in printed materials, or any electronic or digital form. All or any icons used should be incorporated into a design in such a manner to make it clear that the image is not intended to be separately downloaded, copied, or distributed.
     
    The above is subject to the following restrictions. Without limitation, icons may not be used:
    • As a trademark or service mark
    • For any pornographic, unlawful purpose or use
    • Used in retail products, for example website themes and templates, icon packs
  2. "Non-transferable" means that the work you produce using an icon must be for your own use, or if purchased on behalf of your employer or client, your employer or client must be the end-user of your work. You may not sell, rent, loan, give, sublicense, or otherwise transfer to anyone the, or the right to use an icon, and nothing you produce shall grant or purport to grant to any third party a right to use or duplicate an icon
  3. You agree to take all commercially reasonable steps to prevent third parties from duplicating or distributing the icon. For example placing the icons in a publically visible folder which is easy to copy.
  4. You shall indemnify and defend the author against all claims, liability, damages, costs and expenses, including reasonable legal fees and expenses, arising out of or related to (i) a breach of this Agreement, (ii) the use or modification of any icon or combination of any icon with any other material, (iii) your failure to abide by any restriction regarding the use of an icon, or (iv) any claim by a third party related to the use of an icon, alone or in combination with any other material. The author warrants ownership of the copyright for the icon.
  5. This Agreement shall be governed by the laws of the United Kingdom

I Need More Flexible Licence Terms (eg Resell or Retail)

Please contact us with your requirements and we'll try to work out suitable terms such as volume licensing or royalties.

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